Information

 

HEALTH LANE STORES & CONTACTS
Outlets Contact
Wisma Health Lane 03-4040 0355
UTC Sentul 011-5791 0986
Sentul 03-4041 8312
Mutiara Jalan Ipoh 011-5697 0134
TERMS & CONDITIONS
  • Delivery charges shall be borne by the customer
  • A valid prescription is required to be submitted via WhatsApp for all controlled medication
  • Customer’s order will be delivered using Health Lane Family Pharmacy’s appointed delivery partners
  • Customer shall remit full payment to the designated bank account of Health Lane Family Pharmacy and provide proof of remittance for verification
  • Order (s) will be delivered within the same / next working day of Health Lane’s operating hours upon receiving full payment
  • Kindly note that delivery might encounter a slight delay should there be a large volume of orders and/or bad weather
  • Change of delivery address is not allowed once payment is made
  • A WhatsApp notification will be sent to the customer prior to delivery. Should customers be not available at the arranged time, a representative must be appointed to receive the order(s) on behalf of the customer.
  • Upon receiving the order(s), the customer is required to inspect the goods and notify the respective outlet immediately should any discrepancy, defects or damages be found.
  • Full payment must be made via instant transfer/deposit into the respective outlet’s bank account. A remark with the customer's name or mobile number as reference is required.
  • The proof of remittance / bank-in slip must be provided to the outlet for verification.
  • Do note that verification will take 1 to 3 working days.
  • The price of good(s) sold will follow the outlet’s price at the time of purchase.
  • The price of good(s) sold will follow the outlet’s price at the time of purchase.
  • No return or exchange is allowed for the following goods:
    • Face masks / face shields
    • Medicines
    • Compression stockings
    • Orthopedic supports
  • Good(s) sold are non-refundable.
  • Upon receiving the order(s), the customer is required to inspect the goods and notify the respective outlet immediately should any discrepancy, defects or damages be found.